Refund Policy for Shopland.ma
Effective Date: 01 of 2023
Thank you for shopping at Shopland.ma. We strive to provide a seamless and satisfactory shopping experience for all our customers. However, we understand that there may be occasions when you need to return a product. This Refund Policy outlines the terms and conditions under which refunds are processed. By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the following policy.
Eligibility for Refunds:
1.1 Products purchased from Shopland.ma are eligible for a refund within 7 days from the date of delivery, unless stated otherwise on the product page.
1.2 To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
1.3 Certain products, such as perishable goods, personalized items, and digital downloads, are exempt from being returned unless they are defective or damaged upon delivery.
2.1 To initiate a return, please contact our customer support team at email@example.com within the specified refund period.
2.2 Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
2.3 You will be responsible for securely packaging the product and shipping it back to us using a trackable shipping method. The return shipping costs will be borne by you unless the return is due to our error or a defective/damaged product.
3.1 Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
3.2 If approved, your refund will be processed within 15 days using the original payment method used for the purchase, unless otherwise agreed upon.
3.3 The refund amount will exclude any shipping fees, taxes, or other non-product-related charges that may have been incurred during the original purchase.
3.4 If the refund is rejected, we will provide you with a detailed explanation.
4.1 We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Products:
5.1 In the event that you receive a damaged or defective product, please contact our customer support team within 7 days of delivery.
5.2 We may require you to provide photographic evidence or other proof of the damage or defect before approving the return.
5.3 If the return is approved, we will cover the return shipping costs, and you will have the option to receive a replacement product or a refund.
Changes to the Refund Policy:
6.1 Shopland.ma reserves the right to modify or update this Refund Policy at any time without prior notice.
6.2 Changes to the policy will be effective immediately upon posting the updated version on our website.
If you have any further questions or concerns regarding our refund policy, please contact our customer support team at firstname.lastname@example.org . We are here to assist you and ensure your satisfaction.
Thank you for shopping at Shopland.ma!